Operations Section

Preparedness & Response

The Operations Section is consist of the Preparedness Unit (Plans, Training, and Exercises) and the Response Unit.  It is through the teamwork and collaboration of these units that the Healthcare Preparedness Program is able to effectively respond during large scale disasters and emergencies.  In addition to managing the Preparedness and Response Units, the Operations Section is responsible for the oversight of the State Medical Response System (SMRS) and its various components.  This includes the NC Mobile Disaster Hospital, State Medical Assistance Teams (SMAT),  and EMS Resources. 

Preparedness Unit
Response Unit

Information Systems

The Healthcare Preparedness Program uses, maintains, and secures multiple information systems to most effectively meet the goals and mission of the program.  The most commonly used programs include:

  • NC TERMS (Training, Exercise, and Response Management System) This platform is used to advertise classes, manage registration and maintain training records. 
  • ReadyOp is a web based application that integrates multiple databases and a communications platform to support planning, response, command and communications for single agencies and unified commands. 
  • WebEOC is a broad reaching information sharing platform used primarily by public agencies for information sharing in real time.  
  • Multi-Hazard Threat Database The MHTD is a collection of secure and public facing web based applications that enhance strategic planning, emergency response, incident command structure and resource management during all-hazard incidents. 
  •  iCAM (Inventory Control and Asset Management) is a web based scalable application that enables you to track your inventory according to your needs.